Telecommunications Billing Supervisor
SALARY DETAILS
APPLICATION FILING DATES
Apply now! The application period will close on November 6th, 2026 at 11:59 PM (PST)
Application Open Date: 10/15/2026
Application Close Date: 11/6/2026
*Close date is subject to change and may be extended as needed.
INFORMATION ABOUT LAUSD
We are LAUSD. We are at the forefront of innovation in public education, focused on a clear and inspiring vision of the future for all of our students as they venture forward on their journey as lifelong learners. Here, you will have the opportunity to exercise your potential in a role supporting the business of education. Our work directly contributes toward the goal of ensuring that our students graduate ready for the world – ready to thrive in college, career and life.
LAUSD is the second largest school district in the nation with an enrollment of nearly 575,000 students. We serve an area totaling 710 square miles, with over 1,190 schools and educational centers, and we employ over 74,000 individuals, making us one of the largest employers in our city.
LAUSD EMPLOYEES: Please be advised that all LAUSD employees must sign in to the GlobalProtect Virtual Private Network (VPN) in order to submit an application from an external network outside of an LAUSD location. For assistance with installing the GlobalProtect virtual network, please contact Information Technology Services at (213) 443-1300 or (213) 241-5200 or via their page at: https://www.lausd.org/helpdesk
BENEFITS
Insurance: Paid premiums for your choice of several medical, dental, vision, and life insurance plans.
Retirement: Membership in the California Public Employee Retirement System (CalPERS).
Vacation: Full-time employees earn up to two weeks of paid vacation to start. Three weeks after five years of year-round paid service.
Paid Holidays: Up to 13 days.
DEPARTMENT
Information Technology Services (ITS) supports the needs of LAUSD, providing appropriate and effective technological solutions to facilitate each student's path to college and career readiness. Our mission is to enable student achievement and operational efficiency through deployment of appropriate technical solutions for our students and their families, our employees, and the community.
For more information about ITS, please visit: https://its.lausd.org/
THE POSITION
A Telecommunications Billing Supervisor manages the billing process for telecommunications services including implementing cost reductions and maintaining effective billing methods.
JOB DUTIES/RESPONSIBILITIES
A Telecommunications Billing Supervisor typically performs the following duties:
- Manages and analyzes current telecommunications billing processes.
- Recommends and implements billing process improvements, including Accounts Payable and Vendor invoice systems.
- Directly supervises IT Finance and Administration telecommunications billing staff.
- Implements, tracks, and monitors cost reductions for both telecommunications services and equipment.
- Conducts ongoing training in cost effective billing processes.
- Maintains historical records of telecommunications services.
- Assists in the Request for Proposal (RFP) process for telecommunications services and equipment.
- Serves as a liaison to telecommunications vendors.
- Assists in the applications process for the Federal Universal Service Fund’s E-Rate program.
- Prepares, composes, and analyzes E-Rate revenue projections and monitors projections against actual revenue.
- Examines previous and current contracts and service bills for accurate financial compliance to prevent over or under payments, duplicate services, and to identify possible contract violations.
- Provides accurate data to relevant parties.
- Justifies telecommunications expenses and appeals decisions related to the E-rate program.
- Prepares reviews and provides responses for E-Rate program which includes applications, Program Integrity Assurance (PIA), and payment quality assessments.
- Performs related duties as assigned.
Note: This is not an exhaustive list of responsibilities for this position. For a comprehensive list of duties performed, please refer to the class description: Class Description - Telecommunications Billing Supervisor
MINIMUM REQUIREMENTS
Education: Graduation from a recognized college or university; preferably with a bachelor’s degree in business, telecommunications, finance, accounting, or a related field. Additional qualifying experience in telecommunications billing or contract implementation, beyond that required, may be substituted on a year-for-year basis for the educational requirement provided that graduation from high school or evidence of equivalent educational proficiency is met.
Note: You MUST upload official evidence (e.g. official transcripts, official degree) of the education requirement to your on-line application.
Experience: Five years of experience in telecommunications. Two years of the required experience must have included telecommunications billing, contract implementation, or E-rate program experience.
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Note: Application materials must clearly demonstrate primary responsibility performing duties related to telecommunications billing, contract implementation, or E-rate program experience. Typical qualifying experience consists of the following:
- Telecommunications billing: Reviewing and analyzing invoices, contract rates, or complex telecommunication bills for an organization.
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Contract implementation: Reading and interpreting telecommunications contracts, assisting in the development of technical specifications, scopes of work, and requirements for telecommunications contracts, participating in contract revisions, and identifying efficiencies and/or cost-saving opportunities for the organization.
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E-Rate program experience: Supporting E-rate contract compliance for a beneficiary (i.e. schools, libraries, or an E-rate vendor participating in the program) by preparing and maintaining records for E-rate program audits, managing E-rate applications, or reviewing and analyzing E-rate billing.
Special: A valid California Driver License. Use of an automobile.
PROMOTIONAL STATUS IS REQUIRED and will be verified during the screening process. You must be a current or retired employee of LAUSD with 130 paid days in regular status in the Classified Service or permanent status in the Certificated Service or have been laid-off within the past 39 months from a regular, permanent LAUSD position in which you passed probation. Laid-off employees’ eligibility as a promotional candidate expires at the end of their 39 month period; as such, laid-off employees applying for promotional career opportunities may not be eligible to complete the assessment process or may be removed from the employment eligibility list once their eligibility as a promotional candidate expires.
DESIRABLE QUALIFICATIONS
An ideal candidate for the role of Telecommunications Billing Supervisor will be someone who can analyze and interpret large sets of data, complex telecommunications bills, and telecommunications contracts. They will be able to demonstrate strong problem-solving skills and exceptional attention to detail in order to deliver accurate results with minimal supervision. Furthermore, the ideal candidate will be proactive, eager to learn, and be able to collaborate with District staff and telecommunications vendors.
The ideal candidate will have knowledge of:
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Telecommunications billing processes and procedures
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Telecommunications equipment and services
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Personnel rules, regulations, practices and policies
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Public Utilities Commission (PUC) and Federal Communications Commission (FCC) regulations
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Telecommunications discount programs such as E-Rate or The California Teleconnect Fund
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Request for Proposal (RFP) process and invitation for Bid (IFB) process for a public entity or large organization
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Microsoft Excel, Access, and/or other software databases
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District union contract provisions
The ideal candidate will also have the ability to:
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Collect, classify, analyze, interpret, and explain telecommunications billing data
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Prepare clear, concise reports and make recommendations
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Assist in preparation of the yearly Telecommunications services budget
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Resolve conflict and promote cooperation
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Allocate staff appropriately
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Manage, train, and supervise staff
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Create and manage clear and detailed spreadsheets
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Read and interpret complex telecommunications bills
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Problem solve and work within established timeframes to deliver timely results with minimal supervision
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Communicate effectively both verbally and in writing
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Effectively lead staff to innovate and manage change
EMPLOYMENT SELECTION PROCESS
The assessment process will tentatively consist of a technical interview.
It is imperative that your application reflects your true and accurate background. You may include a professional resume, but it will NOT be in lieu of a detailed application and the required questionnaire. As such, please make sure that you describe in DETAIL your experience, education, and training that most closely relates to this position in your application.
After application materials (questionnaire(s), application, resume) are reviewed and determined to meet the minimum qualifications, qualified candidates will move on to the next phases of our selection process.
Please be sure to include correspondence from @lausd.net AND @successfactors.com as an approved sender so that messages aren't accidentally placed into your spam/junk e-mail folder. All notifications regarding this recruitment will be sent via email.
If you have any questions regarding this recruitment, please contact Sofia Montenegro, at sofia.montenegro@lausd.net
For more information about the LAUSD employment assessment process, visit the hiring process section of our website at http://www.lausdjobs.org.
APPLICATION PROCESS
DO YOU NEED TECHNICAL ASSISTANCE WITH THE ON-LINE APPLICATION? Email us at helpmeapply@lausd.net
To find out whether the application deadline has been extended, visit the website at: http://www.lausdjobs.org
The Los Angeles Unified School District intends that all qualified persons shall have equal opportunities for employment and promotion. Reasonable accommodations in completing an application and testing are available to individuals with disabilities. Please call (213) 241-3455 for more information.
*Candidates who have completed their degree at an institution in a country other than the United States must obtain a complete evaluation of foreign transcripts and degrees from one of the approved agencies. Please be sure to request a “Detailed” evaluation report. For more information about the approved agencies LAUSD accepts, please visit: http://www.ctc.ca.gov/credentials/leaflets/cl635.pdf
ADDITIONAL POSTING INFORMATION
The Los Angeles Unified School District is committed to providing a working and learning environment free from discrimination, harassment, intimidation, abusive conduct, or bullying. The District prohibits discrimination, harassment, intimidation, abusive conduct or bullying based on actual or perceived race or ethnicity, gender/sex (including gender identity, gender expression, pregnancy, childbirth, breastfeeding/lactation status and related medical conditions), sexual orientation, religion, color, national origin (including language use restrictions and possession of a driver’s license issued under Vehicle Code), ancestry, immigration status, physical or mental disability (including clinical depression and bipolar disorder, HIV/AIDS, hepatitis, epilepsy, seizure disorder, diabetes, multiple sclerosis, and heart disease), medical condition (cancer related and genetic characteristics), military and veteran status, marital status, registered domestic partner status, age (40 and above), genetic information, political belief or affiliation (unless union related), a person's association with a person or group with one or more of these actual or perceived characteristics, or any other basis protected by federal, state or local law, ordinance, or regulation in any program or activity it conducts or to which it provides significant assistance. For inquiries or complaints contact our Equal Opportunity Section, (213) 241-7685.
Selection and promotion are based on a competitive employment assessment process. Candidates who pass all parts of the assessment process are placed on a hiring (eligibility) list based on their assessment score. Hiring departments may make job offers to candidates on the top three ranks of the hiring list. Eligibility typically lasts for 12 months. The hiring list resulting from this assessment process may be used to fill open positions in related job classifications.
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