Information Resources Support Assistant

SALARY DETAILS

APPLICATION FILING DATES

OPEN: 2/06/2026

CLOSE: 03/02/2026 

APPLY NOW!

INFORMATION ABOUT LAUSD

We are LAUSD. We are at the forefront of innovation in public education, focused on a clear and inspiring vision of the future for all of our students as they venture forward on their journey as lifelong learners. Here, you will have the opportunity to exercise your potential in a role supporting the business of education. Our work directly contributes toward the goal of ensuring that our students graduate ready for the world – ready to thrive in college, career and life.

LAUSD is the second largest school district in the nation with an enrollment of nearly 575,000 students. We serve an area totaling 710 square miles, with over 1,190 schools and educational centers, and we employ over 74,000 individuals, making us one of the largest employers in our city.

LAUSD EMPLOYEES: Please be advised that all LAUSD employees must sign in to the GlobalProtect Virtual Private Network (VPN) in order to submit an application from an external network outside of an LAUSD location. For assistance with installing the GlobalProtect virtual network, please contact Information Technology Services at (213) 443-1300 or (213) 241-5200 or via their page (https://www.lausd.org/helpdesk).

THE DEPARTMENT

The mission of the Office of Data and Accountability is to collect, verify, analyze, and report student demographic and achievement data that informs the operational and instructional practice in our schools.

Accountability is a core function of the Office of Data and Accountability. In LAUSD, data represents students, schools, and the work of the organization. ODA sets district data policy, defines business rules, and certifies the official data used for reporting, decision making, and accountability. We create district dashboards and reports that inform the allocation of resources, identify risk, and highlight success, and we validate and submit accurate data to the California Department of Education for use in state accountability systems. Through clear data governance guardrails, ODA ensures consistency, integrity, and responsible use of data across the district. Accountability means ensuring the district can stand behind every number it reports, that no student’s progress is lost to error, and that outcomes are represented clearly and fairly. This is how ODA moves the work from managing systems to governing outcomes and provides leaders with decision grade evidence they can trust.

To learn more about the Office of Data and Accountability, visit https://oda.lausd.org/

BENEFITS

Insurance: District paid premiums for your choice of several medical, dental, and vision for you and your dependents; and life insurance plans

Retirement: Membership in the California Public Employee Retirement System (CalPERS).

Vacation: Full-time employees earn up to two weeks of paid vacation. Three weeks after five years of year-round paid service.

Paid Holidays: Up to 13 days. 

THE POSITION

An Information Resources Support Assistant provides technical-clerical support services to schools and offices regarding retrieval and interpretation of student and school data, collects and validates such data, and generates corresponding reports. 

General supervision is received from a supervisory or administrative employee.  Work direction may be exercised over clerical employees. 

PROMOTIONAL STATUS IS REQUIRED. You must be a current or retired employee of LAUSD with 130 paid days in regular status in the Classified Service or permanent status in the Certificated Service or have been laid-off within the past 39 months from a regular, permanent LAUSD position in which you passed probation. Laid-off employees’ eligibility as a promotional candidate expires at the end of their 39 month period; as such, laid-off employees applying for promotional career opportunities may not be eligible to complete the assessment process or may be removed from the employment eligibility list once their eligibility as a promotional candidate expires.

THE IDEAL CANDIDATE

The ideal candidate will have a strong customer service orientation and have experience with District systems such as MiSiS, Welligent, ISIS, Elementary SIS, and Secondary SIS.

Knowledge of:

• • English usage, grammar, punctuation, spelling, and vocabulary
  • Best customer service practices
  • Data processing codes and procedures to compile student and school reports from student information systems
  • Sources of information needed to verify and correct student and school related documents
  • State and federal laws and District policies relative to reporting student and school Information Student Information Systems, MiSiS, Data Management and Reporting Systems
  • Microsoft Office Suites
  • Basic arithmetic 

Ability to:

• • Speak clearly and communicate effectively
  • Recognize, evaluate, and explain problems related to student and school data processing
  • Interpret and present technical concepts clearly and concisely, both orally and in writing
  • Remain calm and pleasant and work effectively under the pressure of a heavy workload with frequent interruption
  • Input data accurately 
  • Compile, analyze, and compute data accurately
  • Establish and maintain rapport with District personnel and customers 

TYPICAL DUTIES

The position applies knowledge of pertinent laws, rules, and procedures in the preparation and processing of District-wide student and school data. 

• • Ensures student and school data integrity by validating source documents, interpreting coded information, identifying and correcting errors and miscalculations.  
  • Explains student information system procedures and applications for accessing, extracting, receiving, and interpreting online reports, files, and District publications to consultants and school and office personnel.
  • Collects, codes, and inputs data collected from source documents such as District surveys into information systems.
  • Applies pertinent State and federal laws and District policies and procedures in reporting student and school information.
  • Generates mandated and informational reports at the request of the administration to be submitted to County, State, and federal agencies concerning student, staff, and school data on topics such as enrollment figures, classroom size, graduation and dropout rates, enrollment and attendance dates, and teacher qualifications and assignments.
  • Provides prompt and accurate information to District staff, school personnel, and parents on the telephone or in-person. 

Please Note: This is not an exhaustive list of responsibilities of this position. For a comprehensive list of duties performed, please refer to the class description via our website https://personnel.lausd.org/.

MINIMUM REQUIREMENTS

EDUCATION:  Graduation from high school or evidence of equivalent educational proficiency, preferably supplemented by courses in business communications, computer technology or computer applications.   

EXPERIENCE:  Two (2) years of experience entering, reporting, and interpreting student and school information data. Completion of 60 semester units or 90 quarter units from a recognized college or university may substitute for one year of the required experience.   

SPECIAL:  A valid driver’s license to legally operate a motor vehicle in the State of California and the availability of private transportation, or the ability to utilize an alternative method of transportation may be required for some positions. 

PROMOTIONAL STATUS IS REQUIRED and will be verified during the screening process.

*IMPORTANT NOTE: Candidates who have completed college or university coursework at an institution in a country other than the United States, MUST obtain a complete evaluation of foreign transcripts and degrees. Please be sure to request a “Detailed” evaluation report. The original of this degree evaluation must be presented. For more information on Foreign Transcript Evaluation please visit https://achieve.lausd.net/Page/7876.

EMPLOYMENT SELECTION PROCESS

The selection process may consist of the following: a Computer Based Assessment and/or a Technical Interview. After applications are reviewed and determined to meet the minimum qualifications, qualified candidates will move on to the next phase of our selection process.

Application materials (your candidate profile, resume, and supplemental questionnaire) will be evaluated in relation to the background, experience, and competencies identified for successful performance in this job. As such, please make sure that you describe in DETAIL your experience, education, and training that most closely relates to this position in your application.

This is a competitive process and we anticipate a number of well qualified candidates for this recruitment. You may include a professional resume, but it will NOT be in lieu of a detailed application and the required questionnaire. It is imperative that your application reflects your true and accurate background. Furthermore, if you have assisted in an interim or other temporary assignment or worked out-of-class for a significant and specified duration of time, include the contact information of your immediate supervisor during that assignment and be prepared to present verification from the official (local district superintendent, department administrator, or supervisor) validating your claim.

**Please be sure to include correspondence from @lausd.net AND @successfactors.com as an approved sender so that messages aren't accidentally placed into your spam/junk e-mail folder. ALL notifications regarding this recruitment will be sent via email.**

PLEASE NOTE: Qualified Candidates will be required to present an unexpired government identification at the time of the test. If you are unable to attend the scheduled test date, rescheduling is NOT guaranteed. We encourage you to visit our website periodically to check for the next recruitment and we encourage you to apply to any positions for which you believe you meet the minimum qualifications. For more information about the LAUSD employment assessment process, visit the 'My LAUSD Career' section of our website at https://careers.lausd.org/pc.

APPLICATION PROCESS

Please note that in order to be considered as an applicant for this position; you will need to submit an on-line application including a resume. Interested applicants must apply through our “new” online application system.  As a District employee you MUST log in using your SSO to complete your application. Please contact Mercedes Quintanilla at m.quintanilla1@lausd.net with any questions regarding this position or our application process.

DO YOU NEED TECHNICAL ASSISTANCE WITH THE ON-LINE APPLICATION?

Email us at helpmeapply@lausd.net or call 213-241-3455, weekdays from 8:00 AM PST to 4:30 PM PST. To find out whether the application deadline has been extended, visit the website at: https://careers.lausd.org/pc. The Los Angeles Unified School District intends that all qualified persons shall have equal opportunities for employment and promotion. Reasonable accommodations in completing an application and testing are available to individuals with disabilities. Please call (213) 241-3455 for more information.

ADDITIONAL POSTING INFORMATION

The Los Angeles Unified School District is committed to providing a working and learning environment free from discrimination, harassment, intimidation, abusive conduct, or bullying. The District prohibits discrimination, harassment, intimidation, abusive conduct or bullying based on actual or perceived race or ethnicity, gender/sex (including gender identity, gender expression, pregnancy, childbirth, breastfeeding/lactation status and related medical conditions), sexual orientation, religion, color, national origin (including language use restrictions and possession of a driver’s license issued under Vehicle Code), ancestry, immigration status, physical or mental disability (including clinical depression and bipolar disorder, HIV/AIDS, hepatitis, epilepsy, seizure disorder, diabetes, multiple sclerosis, and heart disease), medical condition (cancer related and genetic characteristics), military and veteran status, marital status, registered domestic partner status, age (40 and above), genetic information, political belief or affiliation (unless union related), a person's association with a person or group with one or more of these actual or perceived characteristics, or any other basis protected by federal, state or local law, ordinance, or regulation in any program or activity it conducts or to which it provides significant assistance.

For inquiries or complaints contact our Equal Opportunity Section, (213) 241-7685.

Selection and promotion are based on a competitive employment assessment process. Candidates who pass all parts of the assessment process are placed on a hiring (eligibility) list based on their assessment score. Hiring departments may make job offers to candidates on the top three ranks of the hiring list. Eligibility typically lasts for 12 months. The hiring list resulting from this assessment process may be used to fill open positions in related job classifications.

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