Claims Coordinator

SALARY DETAILS

$116,462 - $144,941 Annually

APPLICATION FILING DATES

Apply Now! The application period will close on Thursday, February 12, 2026 at 11:59 PM PST.

Open: 01/22/2026

Close: 02/12/2026

INFORMATION ABOUT LAUSD

We are LAUSD. We are at the forefront of innovation in public education, focused on a clear and inspiring vision of the future for all of our students as they venture forward on their journey as lifelong learners. Here, you will have the opportunity to exercise your potential in a role supporting the business of education. Our work directly contributes toward the goal of ensuring that our students graduate ready for the world – ready to thrive in college, career and life.

LAUSD is the second largest school district in the nation with an enrollment of nearly 575,000 students. We serve an area totaling 710 square miles, with over 1,190 schools and educational centers, and we employ over 74,000 individuals, making us one of the largest employers in our city.

LAUSD Employees: Please be advised that all LAUSD employees must sign in to the GlobalProtect Virtual Private Network (VPN) in order to submit an application from an external network outside of an LAUSD location. For assistance with installing the GlobalProtect virtual network, please contact Information Technology Services at (213) 443-1300 or (213) 241-5200 or via their page (https://www.lausd.org/helpdesk)

THE DEPARTMENT

Integrated Disability Management (IDM) supports schools and offices by centralizing various pieces of employee disability management through Reasonable Accommodations, Stay-at-Work/Return-to-Work, Workers’ Compensation, State and Federal protected leaves and Absence Management programs. IDM staff minimize the effects of disability and absence in the workplace by providing supportive guidance to supervisors and employees, consistent application of complex statutes and policies, and disability management training services.

IDM is responsible for employee absence, disability management, and industrial injury related functions in the District. IDM is composed of two sections: Disability Management and Workers' Compensation. Each section has a unique role in promoting the return of injured, ill, or disabled employees to gainful employment. 

THE POSITION

The Claims Coordinator manages, coordinates, and oversees the claims processing and claims management activities of a workers’ compensation, disability management (return to work or reasonable accommodation), or liability unit in the Division of Risk Management and Insurance Services; recommends and administers policies and procedures; oversees the processing of requests for reasonable accommodation or return to work, claims for payment of workers’ compensation or liability benefits; and coordinates activities with the third party administrator and other District departments.

The Claims Coordinator receives general direction from the Director of Insurance or the Director of Integrated Disability Management.

THE IDEAL CANDIDATE

The ideal candidate for Claims Coordinator will bring a strong background in the application of California workers’ compensation law, including experience supporting return-to-work and reasonable accommodation processes and navigating claims administration within a large-scale, public-sector organization with multiple union bargaining units.

The ideal candidate will have prior experience overseeing or supporting workers’ compensation programs or complex claims operations, including providing leadership or guidance to staff, coordinating with third-party administrators, medical providers, and legal counsel, and participating in legal proceedings such as depositions or hearings. Experience evaluating the financial and operational impact of claim strategies, reserves, or settlement decisions is highly desirable.

In addition, the ideal candidate will have demonstrated experience conducting research and investigative work related to disability or employee claims, analyzing complex issues, and developing recommendations that balance legal compliance, operational needs, and employee considerations. This work typically involves close collaboration with internal and external stakeholders such as human resources, safety, employee relations, unions, school administrators, work site managers, claims examiners, outside counsel, and vendors to support effective claim resolution.

Further, the ideal candidate will bring a strong customer service orientation and proven ability to communicate with a wide range of stakeholders, address concerns professionally, and proactively mitigate potential conflicts throughout the claims process.

Finally, the ideal candidate will possess strong oral and written communication skills, with the ability to clearly articulate complex workers’ compensation–related concepts, recommendations, and programmatic considerations on behalf of LAUSD and its staff.

JOB DUTIES/RESPONSIBILITIES

• Plans, organizes, and supervises the day-to-day activities and oversees the performance of
  employees in a unit within the Division of Risk Management and Insurance Services.
• Coordinates and audits Third Party Administrator’s (TPA) files, practices, and claims
  administration; and assists in maintaining on-going oversight.
• Oversees the coordination and communication of information related to employee, student or third party injury incidents, accident prevention, reasonable accommodation, and return to work efforts and remedial measures with District offices, TPA, and other agencies.
• Coordinates and assists the Office of the Inspector General (OIG) and notifies OIG of investigative needs.
• Develops and implements District-wide workers’ compensation, disability management, and liability management training programs.
• Establishes criteria used in the evaluation and settlement of workers’ compensation and liability
  claims, and oversees implementation to ensure best practice guidelines are met.
• Reviews and evaluates claims processing and payment activity, and reports, settlement
  authorization requests; and recommends the settlement of claims within defined levels.
• Provides technical support for administrators, employees, and employee organization
  representatives regarding workers’ compensation, disability management, liability and District policies, procedures, and programs.

For a complete class description, please visit https://careers.lausd.org/pc, under >Working at LAUSD> and select >Job Descriptions-Classified Jobs. Search for the position under its official title.

Entrance requirements are representative of the minimum level of knowledge, skill, and/or abilities.

MINIMUM REQUIREMENTS

EDUCATION: Graduation from a recognized college or university with a bachelor’s degree, preferably with a major in risk management, business administration, public administration, vocational rehabilitation, or a related field. Qualifying experience beyond that required in a professional level staff position may be substituted for the required education on a year-for-year basis.

EXPERIENCE: Three years of experience, preferably with a public agency, in any combination of the following areas:

Developing, implementing, or coordinating a workers’ compensation program with responsibility for more than 1000 workers’ compensation claims per year, which must include at least one year of experience performing duties regarding workers’ compensation covered by California law.

OR

Developing, implementing, or coordinating a liability program with responsibility for more than 500 liability claims per year, which must include at least one year of experience performing duties regarding liability claims covered by California law.

OR

Developing, implementing, or coordinating a return to work or reasonable accommodation program with responsibility for more than 100 cases per year, which must include at least one year of experience performing duties regarding return to work or reasonable accommodations covered by California Law.

Possession of certification as an Associate of Risk Management (ARM), Associate in Risk Management- Public Entities (ARM-P), Associate in Claims (AIC), State of California Self Insured Administrator Certificate, and/or Certified Professional in Disability Management (CPDM) is preferable.

Special: A valid driver’s license to legally operate a motor vehicle in the State of California and the use of a motor vehicle, or the ability to utilize an alternative method of transportation.

IMPORTANT INFORMATION ABOUT "SELECTIVE CERTIFICATION"

Some positions may require special knowledge or experience for which selective certification may be made according to the Education Code Section 45277, AB2125.

SELECTIVE CERTIFICATION is a tool that allows management to interview additional candidates beyond the top three overall ranks who possess specialized knowledge, skill, or experience in an area which is not widely expected in the overall recruitment pool, is not readily developed on the job, and yet is consistent with the overall concept of the classification. Verified competence in one or more of the following areas may be considered in filling some positions in the job classification. In order to be considered for Selective Certification, candidates must apply and meet one or more of the following requirements:

1) WORKERS' COMPENSATION: "Two (2) years of specialized experience developing, implementing, or coordinating a workers’ compensation program with responsibility for more than 1,000 workers’ compensation claims per year covered by California law."

2) LIABILITY: "Two (2) years of specialized experience developing, implementing, or coordinating a liability program with responsibility for more than 500 liability claims per year covered by California law."

3) RETURN-TO-WORK/REASONABLE ACCOMMODATION: "Two (2) years of specialized experience developing, implementing, or coordinating a return-to-work or reasonable accommodation program with responsibility for more than 100 cases per year covered by California law."

Selective Certification will be assessed at a later time to ensure you satisfy the requirement(s) for consideration.

BENEFITS

Insurance: District paid premiums for your choice of several medical, dental, and vision for you and your dependents; and life insurance plans.

Retirement: Membership in the California Public Employee Retirement System (CalPERS).

Vacation: 24 days each year.

Paid Holidays: Up to 13 days. 

APPLICATION PROCESS

After application materials (questionnaire(s), application, resume, and cover letter) are reviewed and determined to meet the minimum qualifications, qualified candidates will move on to the next phases of our selection process.

The tentative selection process may consist of one or more of the following: Training and Experience Evaluation (T&E), a Technical Project, and/or a Technical Interview. 

This is a competitive process and we anticipate a number of well qualified candidates for this recruitment. Please make sure that you describe in DETAIL your experience, education, and training that most closely relates to this position in your application. You may include a professional resume, but it will NOT be in lieu of a detailed application and the required questionnaire. It is imperative that your application reflects your true and accurate background. Furthermore, if you have assisted in an interim or other temporary assignment or worked out-of-class for a significant and specified duration of time, include the contact information of your immediate supervisor during that assignment and be prepared to present verification from the official (local district superintendent, department administrator, or supervisor) validating your claim.  

**Please be sure to include correspondence from @lausd.net AND @successfactors.com as an approved sender so that messages aren't accidentally placed into your spam/junk e-mail folder. All notifications regarding this recruitment will be sent via email.**

PLEASE NOTE: Qualified Candidates will be required to present an unexpired government identification at the time of the test. If you are unable to attend the scheduled test date, rescheduling is NOT guaranteed. We encourage you to visit our website periodically to check for the next recruitment and we encourage you to apply to any positions for which you believe you meet the minimum qualifications. For more information about the LAUSD employment assessment process, visit the 'My LAUSD Career' section of our website at https://careers.lausd.org/pc.

DO YOU NEED TECHNICAL ASSISTANCE WITH THE ON-LINE APPLICATION? Email us at helpmeapply@lausd.net. To find out whether the application deadline has been extended, visit the website at: http://www.lausdjobs.org. The Los Angeles Unified School District intends that all qualified persons shall have equal opportunities for employment and promotion.

Reasonable accommodations in completing an application and testing are available to individuals with disabilities. Please call (213) 241-3455 for more information.

If you have any questions regarding this recruitment, please contact Jessica Carrera at jessica.carrera@lausd.net.

ADDITIONAL POSTING INFORMATION

The Los Angeles Unified School District is committed to providing a working and learning environment free from discrimination, harassment, intimidation, abusive conduct, or bullying. The District prohibits discrimination, harassment, intimidation, abusive conduct or bullying based on actual or perceived race or ethnicity, gender/sex (including gender identity, gender expression, pregnancy, childbirth, breastfeeding/lactation status and related medical conditions), sexual orientation, religion, color, national origin (including language use restrictions and possession of a driver’s license issued under Vehicle Code), ancestry, immigration status, physical or mental disability (including clinical depression and bipolar disorder, HIV/AIDS, hepatitis, epilepsy, seizure disorder, diabetes, multiple sclerosis, and heart disease), medical condition (cancer related and genetic characteristics), military and veteran status, marital status, registered domestic partner status, age (40 and above), genetic information, political belief or affiliation (unless union related), a person's association with a person or group with one or more of these actual or perceived characteristics, or any other basis protected by federal, state or local law, ordinance, or regulation in any program or activity it conducts or to which it provides significant assistance.

For inquiries or complaints contact our Equal Opportunity Section, (213) 241-7685.

Selection and promotion are based on a competitive employment assessment process. Candidates who pass all parts of the assessment process are placed on a hiring (eligibility) list based on their assessment score. Hiring departments may make job offers to candidates on the top three ranks of the hiring list. Eligibility typically lasts for 12 months. The hiring list resulting from this assessment process may be used to fill open positions in related job classifications.

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