Telecommunications Services Representative

SALARY DETAILS

APPLICATION FILING DATES

February 10, 2025 - February 25, 2025

INFORMATION ABOUT LAUSD

We are LAUSD. We are at the forefront of innovation in public education, focused on a clear and inspiring vision of the future for all of our students as they venture forward on their journey as lifelong learners. Here, you will have the opportunity to exercise your potential in a role supporting the business of education. Our work directly contributes toward the goal of ensuring that our students graduate ready for the world – ready to thrive in college, career and life. LAUSD is the second largest school district in the nation with an enrollment of nearly 575,000 students. We serve an area totaling 710 square miles, with over 1,190 schools and educational centers, and we employ over 74,000 individuals, making us one of the largest employers in our city.

LAUSD Employees: Please be advised that all LAUSD employees must sign in to the GlobalProtect Virtual Private Network (VPN) in order to submit an application from an external network outside of an LAUSD location. For assistance with installing the GlobalProtect virtual network, please contact Information Technology Services at (213) 443-1300 or (213) 241-5200.

BENEFITS

Insurance: Paid premiums for your choice of several medical, dental, vision, and life insurance plans.

Retirement: Membership in the California Public Employee Retirement System (CalPERS).

Vacation: Full-time employees earn up to two weeks of paid vacation to start. Three weeks after five years of year-round paid service.

Paid Holidays: Up to 13 days. 

JOB DUTIES/RESPONSIBILITIES

The Telecommunications Service Representative provides first-level technical support and coordinates the installation, maintenance, and repair of telecommunications equipment, including, telephones, cellular equipment, wiring, switches, jacks, and other related hardware for school and office personnel; and coordinates the order of digital data and voice services.

Typical duties include:

• Provides first-level technical support to requests received by phone, on-line, or e-mail by conducting basic troubleshooting to determine the proper course of action.
• Creates a service request in the incident management system, reports issues to vendors, and follows up for resolution.
• Reviews information on Telecommunications Service Requests (TSR) and contacts locations to resolve funding issues and incomplete or inaccurate information.
• Analyzes telecommunications requirements for District locations and makes recommendations for additions, consolidations, and removals.
• Analyzes and reports on existing cellular plans and telecommunications services and makes recommendations for cost-effective solutions.
• Contacts the requesting location to determine the scope of work, coordinates the schedule with vendors to ensure completion, and communicates status to the customer.
• Monitors all assigned incident management tickets to ensure that work is completed timely and accurately and closes tickets at completion of work.
• Provides quotes and prepares requisitions and purchase orders for equipment and services.
• Places orders with vendors for cellular equipment and telecommunications service via internet based service provider ordering systems or e-mail for new service and changes in service or disconnects.
• Processes orders for cellular or digital data equipment by preparing requisitions; places orders with vendors for new services, changes in service, disconnections, and equipment orders; and oversees the order from shipment of the equipment from the vendor to the requestor.
• Monitors and tracks equipment orders, ensures the activation of the equipment, and reconciles the invoices in a timely manner.
• Coordinates the installation, maintenance, and repair of telecommunications equipment for District projects with the project manager.
• Updates order information in SAP, the incident management system, and the telecommunications billing database.
• Maintains cellular equipment information such as serial numbers in the telecommunications billing database.
• Organizes and maintains files and records of completed service requests.

Please Note: This is not an exhaustive list of the responsibilities of this position. For a comprehensive list of duties performed, please refer to the class description: Telecommunications Service Representative Specialist - Class Description

MINIMUM REQUIREMENTS

EDUCATION:
Graduation from high school or evidence of equivalent educational proficiency. 

EXPERIENCE:
Two years of experience performing service representative duties with responsibility for ordering telecommunications services and facilitating the installation, repair, and maintenance of telecommunications equipment and digital circuit services for a telecommunications company, government agency, or large private business. 

SPECIAL:

A valid driver’s license to legally operate a motor vehicle in the State of California and the use of a motor vehicle, or the ability to utilize an alternative method of transportation.

DESIRABLE QUALIFICATIONS

Ideal candidates will have a working knowledge of:

• Telecommunications equipment and services including lines, circuits, and hardware for both voice and data 
• Microsoft Office Word, Excel, and Outlook 
• Incident management system 
• Supplies, equipment, and services ordering and inventory control 
• Organizational structure, workflow, and operating procedures 
• Customer service standards and procedures 
• Office practices and procedures 
• Proper telephone etiquette 

An ideal candidate in this position will have the ability to:

• Assess telecommunications technology and capacity requirements 
• Make recommendations regarding telecommunications technology equipment and procedures 
• Organize files and maintain accurate records 
• Communicate effectively orally and in writing 
• Work effectively with District personnel, vendors, and the public 
• Exercise good judgement in scheduling work, establishing priorities, and responding to inquiries

EMPLOYMENT SELECTION PROCESS

We anticipate receiving a number of well qualified applicants for this position; therefore, there will be a competitive process. The hiring departments have requested that we proceed with the selection process in an expeditious and timely manner. To honor this request, we will be adhering to a preplanned employment assessment schedule.

The selection process MAY consist of one or more of the following: a Training and Experience Evaluation (T&E), a Written Test, Technical Project, Writing Project, and/or a Technical interview.

Application materials (your candidate profile, resume and supplemental questionnaire) will be evaluated in relation to the background, experience, and competencies identified for successful performance in this job. For this reason, it is highly recommended that your application materials clearly show all of your relevant background and specialized skills, knowledge, and abilities. For more information about the LAUSD employment assessment process, visit the ‘My LAUSD Career’ section of our website at https://careers.lausd.org/pc.

The testing may be conducted remotely and/or in person, and all applicants will be required to submit a Candidate Confidentiality From prior to testing. Failure to submit these forms before the given deadline will result in the withdrawal of your application from the selection process. Candidates who receive a failing score on any test module will NOT be eligible to move forward in the selection process.

APPLICATION PROCESS

IMPORTANT NOTE: Once you submit your application, you should receive an email message confirming that you successfully submitted your application. If you DO NOT receive this message on the same day you apply, it is likely that you did not submit your application.

DO YOU NEED TECHNICAL ASSISTANCE WITH THE ON-LINE APPLICATION?

Email us at helpmeapply@lausd.net To find out whether the application deadline has been extended, visit the website at: https://careers.lausd.org/pc. The Los Angeles Unified School District intends that all qualified persons shall have equal opportunities for employment and promotion. Reasonable accommodations in completing an application and testing are available to individuals with disabilities. Please call (213) 241-3455 for more information. Reasonable accommodations in completing an application and testing are available to individuals with disabilities. Please call (213) 241-3455 for more information.

Please be sure to include correspondence from @lausd.net AND @successfactors.com as approved senders so that messages aren't accidentally placed into your spam/junk e-mail folder.

If you have questions regarding these instructions or the selection process in general, please contact Monica Topete at monica.topete1@lausd.net.

ADDITIONAL POSTING INFORMATION

The Los Angeles Unified School District is committed to providing a working and learning environment free from discrimination, harassment, intimidation, abusive conduct, or bullying. The District prohibits discrimination, harassment, intimidation, abusive conduct or bullying based on actual or perceived race or ethnicity, gender/sex (including gender identity, gender expression, pregnancy, childbirth, breastfeeding/lactation status and related medical conditions), sexual orientation, religion, color, national origin (including language use restrictions and possession of a driver’s license issued under Vehicle Code), ancestry, immigration status, physical or mental disability (including clinical depression and bipolar disorder, HIV/AIDS, hepatitis, epilepsy, seizure disorder, diabetes, multiple sclerosis, and heart disease), medical condition (cancer related and genetic characteristics), military and veteran status, marital status, registered domestic partner status, age (40 and above), genetic information, political belief or affiliation (unless union related), a person's association with a person or group with one or more of these actual or perceived characteristics, or any other basis protected by federal, state or local law, ordinance, or regulation in any program or activity it conducts or to which it provides significant assistance. For inquiries or complaints contact our Equal Opportunity Section, (213) 241-7685.

Selection and promotion are based on a competitive employment assessment process. Candidates who pass all parts of the assessment process are placed on a hiring (eligibility) list based on their assessment score. Hiring departments may make job offers to candidates on the top three ranks of the hiring list. Eligibility typically lasts for 12 months. The hiring list resulting from this assessment process may be used to fill open positions in related job classifications.

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