Telecommunications Billing Supervisor
Published Date: Nov 12, 2024
Location: US
Company: Los Angeles Unified School District
SALARY DETAILS
APPLICATION FILING DATES
Application Open Date: 10/14/2024
Application Close Date: 11/13/2024
INFORMATION ABOUT LAUSD
We are LAUSD. We are at the forefront of innovation in public education, focused on a clear and inspiring vision of the future for all of our students as they venture forward on their journey as lifelong learners. Here, you will have the opportunity to exercise your potential in a role supporting the business of education. Our work directly contributes toward the goal of ensuring that our students graduate ready for the world – ready to thrive in college, career and life. LAUSD is the second largest school district in the nation with an enrollment of nearly 575,000 students. We serve an area totaling 710 square miles, with over 1,190 schools and educational centers, and we employ over 74,000 individuals, making us one of the largest employers in our city.
LAUSD Employees: Please be advised that all LAUSD employees must sign in to the GlobalProtect Virtual Private Network (VPN) in order to submit an application from an external network outside of an LAUSD location. For assistance with installing the GlobalProtect virtual network, please contact Information Technology Services at (213) 443-1300 or (213) 241-5200.
DEPARTMENT OR SCHOOL SITE
The Information Technical Services has 600+ staff members, including programmers, network engineers, and administrative staff - all of whom provide support to the Schools and most District offices in a professional, forward thinking, and challenging environment. Technologies supported range from personal systems to enterprise-wide systems and applications.
PROJECT
In LAUSD's Information Technology Services, a Telecommunications Billing Supervisor manages the billing process for telecommunications services including implementing cost reductions and maintaining effective billing methods.
BENEFITS
Insurance: Paid premiums for your choice of several medical, dental, vision, and life insurance plans.
Retirement: Membership in the California Public Employee Retirement System (CalPERS).
Vacation: Full-time employees earn up to two weeks of paid vacation to start. Three weeks after five years of year-round paid service
Paid Holidays: 13 days.
JOB DUTIES/RESPONSIBILITIES
- Manages and analyzes current telecommunications billing processes.
- Recommends and implements billing process improvements, including Accounts Payable and Vendor invoice systems.
- Directly supervises IT Finance and Administration telecommunications billing staff.
- Implements, tracks, and monitors cost reductions for both telecommunications services and equipment.
- Conducts ongoing training in cost effective billing processes.
- Maintains historical records of telecommunications services.
- Assists in the Request for Proposal (RFP) process for telecommunications services and equipment.
- Serves as a liaison to telecommunications vendors.
- Assists in the applications process for the Federal Universal Service Fund’s E-Rate program.
- Prepares, composes, and analyzes E-Rate revenue projections and monitors projections against actual revenue.
- Examines previous and current contracts and service bills for accurate financial compliance to prevent over or under payments, duplicate services, and to identify possible contract violations.
- Provides accurate data to relevant parties.
- Justifies telecommunications expenses and appeals decisions related to the E-rate program.
- Prepares reviews and provides responses for E-Rate program which includes applications, Program Integrity Assurance (PIA), and payment quality assessments.
- Performs related duties as assigned.
MINIMUM REQUIREMENTS
Education: Graduation from a recognized college or university; preferably with a bachelor’s degree in business, telecommunications, finance, accounting, or a related field. Additional qualifying experience in telecommunications billing or contract implementation, beyond that required, may be substituted on a year-for-year basis for the educational requirement provided that graduation from high school or evidence of equivalent educational proficiency is met.
NOTE: You MUST upload your degree (i.e. scan or take a picture of your degree) or official transcripts to your candidate profile, under“attachments.”
Experience: Five years of experience in telecommunications. Two years of the required experience must have included telecommunications billing, contract implementation, or E-rate program experience.
Special: A valid California Driver License. Use of an automobile.
NOTE: Candidates who have completed college or university course work at an institution in a country other than the United States, must obtaina complete evaluation of foreign transcripts and degrees. Please be sure to request a “Detailed” evaluation report. The original of this degreeevaluation must be presented. For more information on Foreign Transcript Evaluation please visit https://achieve.lausd.net/Page/7876.
DESIRABLE QUALIFICATIONS
We are seeking an experienced Telecommunications Billing Supervisor who can analyze and interpret complex telecommunications bills and demonstrate strong problem-solving skills to deliver accurate results with minimal supervision. The ideal candidate would be eager to learn, proactive, and self-driven. Additionally, they would possess exceptional attention to detail while maintaining a holistic perspective.
The ideal candidate would have the knowledge of:
- Telecommunications billing processes and procedures
- Telecommunications equipment and services
- Personnel rules, regulations, practices, and policies
- Public Utilities Commission (PUC) and Federal Communications Commission (FCC) regulations
- Telecommunications discount programs such as E-Rate or The California Teleconnect Fund
- Request for Proposal (RFP) process and invitation for Bid (IFB) process for a public entity or large organization
- Microsoft Excel, Access, and/or other software databases
- District union contract provisions
The ideal candidate will also have the ability to:
- Collect, classify, analyze, interpret, and explain telecommunications billing data
- Prepare clear, concise reports and make recommendations
- Assist in preparation of the yearly Telecommunications services budget
- Resolve conflict and promote cooperation
- Allocate staff appropriately
- Manage, train, and supervise staff
- Create and manage clear and detailed spreadsheets
- Read and interpret complex telecommunications bills
- Problem solve and work within established timeframes to deliver timely results with minimal supervision
- Communicate effectively both verbally and in writing
- Effectively lead staff to innovate and manage change
For a comprehensive list of knowledge and ability qualifications, please refer to the class description using the following link: https://bit.ly/4dD2VYq
EMPLOYMENT SELECTION PROCESS
The selection process for this position will tentatively consist of a Technical Interview.
This is a competitive process as we anticipate a number of well qualified candidates for this recruitment. Please make sure that you describe in DETAIL, your experience, education, and training that most closely relates to this position in the on-line application. In your application you may include a professional resume, but it will NOT be in lieu of a detailed application. Additionally, please attach your unofficial college transcript demonstrating you meet the EDUCATION requirement (refer to the Minimum Requirements section). Please be sure to include correspondence from @lausd.net as an approved sender so that messages aren't accidentally placed into your spam/junk e-mail folder. For more information about the LAUSD employment assessment process, visit the 'My LAUSD Career' section of our website at http://www.lausdjobs.org.
APPLICATION PROCESS
ADDITIONAL POSTING INFORMATION
The Los Angeles Unified School District is committed to providing a working and learning environment free from discrimination, harassment, intimidation, abusive conduct, or bullying. The District prohibits discrimination, harassment, intimidation, abusive conduct or bullying based on actual or perceived race or ethnicity, gender/sex (including gender identity, gender expression, pregnancy, childbirth, breastfeeding/lactation status and related medical conditions), sexual orientation, religion, color, national origin (including language use restrictions and possession of a driver’s license issued under Vehicle Code), ancestry, immigration status, physical or mental disability (including clinical depression and bipolar disorder, HIV/AIDS, hepatitis, epilepsy, seizure disorder, diabetes, multiple sclerosis, and heart disease), medical condition (cancer related and genetic characteristics), military and veteran status, marital status, registered domestic partner status, age (40 and above), genetic information, political belief or affiliation (unless union related), a person's association with a person or group with one or more of these actual or perceived characteristics, or any other basis protected by federal, state or local law, ordinance, or regulation in any program or activity it conducts or to which it provides significant assistance. For inquiries or complaints contact our Equal Opportunity Section, (213) 241-7685.
Selection and promotion are based on a competitive employment assessment process. Candidates who pass all parts of the assessment process are placed on a hiring (eligibility) list based on their assessment score. Hiring departments may make job offers to candidates on the top three ranks of the hiring list. Eligibility typically lasts for 12 months. The hiring list resulting from this assessment process may be used to fill open positions in related job classifications.
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