Senior IT Operations Manager
Published Date: Feb 3, 2026
Location: US
Company: Los Angeles Unified School District
SALARY DETAILS
APPLICATION FILING DATES
Apply now! The application period will close once we receive a sufficient number of applicants.
Application Open Date: 2/3/2026
Application Close Date: To be determined.
INFORMATION ABOUT LAUSD
We are LAUSD. We are at the forefront of innovation in public education, focused on a clear and inspiring vision of the future for all of our students as they venture forward on their journey as lifelong learners. Here, you will have the opportunity to exercise your potential in a role supporting the business of education. Our work directly contributes toward the goal of ensuring that our students graduate ready for the world – ready to thrive in college, career and life.
LAUSD is the second largest school district in the nation with an enrollment of nearly 575,000 students. We serve an area totaling 710 square miles, with over 1,190 schools and educational centers, and we employ over 74,000 individuals, making us one of the largest employers in our city.
LAUSD EMPLOYEES: Please be advised that all LAUSD employees must sign in to the GlobalProtect VirtualPrivate Network (VPN) in order to submit an application from an external network outside of an LAUSD location. For assistance with installing the GlobalProtect virtual network, please contact Information Technology Services at (213) 443-1300 or (213) 241-5200 or via their page at: https://www.lausd.org/helpdesk
BENEFITS
Insurance: District paid premiums for your choice of several medical, dental, and vision for you and your dependents; and life insurance plans.
Retirement: Membership in the California Public Employee Retirement System (CalPERS).
Vacation: 24 days each year.
Paid Holidays: Up to 13 days.
DEPARTMENT
Information Technology Services (ITS) supports the needs of LAUSD, providing appropriate and effective technological solutions to facilitate each student's path to college and career readiness. Our mission is to enable student achievement and operational efficiency through deployment of appropriate technical solutions for our students and their families, our employees, and the community.
For more information about ITS, please visit: https://its.lausd.org/
THE POSITION
A Senior IT Operations Manager oversees staff in a defined IT department and determines appropriate departmental policies, procedures, and courses of action that align with the respective Branch strategy.
JOB DUTIES/RESPONSIBILITIES
A Senior IT Operations Manager typically performs the following duties:
- Oversees the development and implementation of business and operational processes, standards, procedures, and policies to improve the overall quality and performance of the department.
- Assists with the development of requisitions, bids, and specifications, and the negotiation, administration, evaluation of contracts for equipment and services, and vendor management, which includes applicable service level agreements (SLAs).
- Reviews and oversees the estimation of project costs and preparation of project plans in conjunction with technical leads.
- Monitors budget, controls expenditures, plans and allocates resources of an IT Department.
- Manages escalation of problems by providing operational expertise and recommendations to senior management for on-going service issues.
- Coordinates resolution of issues in accordance with District policy, applicable laws, and regulations.
- Leads the strategic technology planning, tactical operation planning, and the development of contingency operation plans.
- Confers with and advises administrators, user representatives, and technical personnel regarding development and design of IT systems or applications.
- Develops and presents reports and status updates to senior management regarding identified needs, proposed solutions, business strategies, and projects.
- Evaluates staff performance and conducts progressive discipline procedures.
- Oversees and monitors department and team workloads through subordinate managers.
- Represents an IT department at meetings with various organizations and project groups.
- Performs related duties as assigned.
Note: This is not an exhaustive list of responsibilities for this position. For a comprehensive list of duties performed, please refer to the class description: Senior IT Operations Manager - Class Description - LAUSD
MINIMUM REQUIREMENTS
Education: Graduation from a recognized college or university, with a bachelor’s degree preferably in business administration, computer science, or a related field. Additional qualifying experience may be substituted for up to two years of the required education on a year for year basis provided that graduation from high school or evidence of equivalent education proficiency is met.
Note: You MUST upload official evidence (e.g. official transcripts, official degree) of the education requirement to your on-line application.
*Candidates who have completed their degree at an institution in a country other than the United States must obtain a complete evaluation of foreign transcripts and degrees from one of the approved agencies. Please be sure to request a “Detailed” evaluation report. For more information about the approved agencies LAUSD accepts, please visit: http://www.ctc.ca.gov/credentials/leaflets/cl635.pdf
Experience: Five years of planning, coordinating, and overseeing IT operations or IT applications and functions, preferably including experience in customer support, business systems application development, or IT infrastructure upgrades. Three years of the above experience must have been in a supervisory position.
Special:
A valid Information Technology Infrastructure Library (ITIL) Foundation certification is required
An ITIL Managing Professional certification or higher is preferred
A valid driver’s license to legally operate a motor vehicle in the state of California and use of a motor vehicle
SPECIAL NOTES: Employees in this classification are subject to call at any hour.
DESIRABLE QUALIFICATIONS
An ideal candidate for the position of Senior IT Operations Manager will have extensive experience planning, coordinating, and overseeing IT operations and IT applications and functions, as well as having exceptional technical knowledge within the field. They will be detail-oriented, highly adaptable and motivated to complete assignments, with the ability to adjust and respond quickly to changing workloads and situations. Additionally, the ideal candidate will be a strong leader who is able to effectively manage a team and make important decisions.
EMPLOYMENT SELECTION PROCESS
The assessment process will tentatively consist of a technical interview.
It is imperative that your application reflects your true and accurate background. You may include a professional resume, but it will NOT be in lieu of a detailed application and the required questionnaire. As such, please make sure that you describe in DETAIL your experience, education, and training that most closely relates to this position in your application.
After application materials (questionnaire(s), application, resume) are reviewed and determined to meet the minimum qualifications, qualified candidates will move on to the next phases of our selection process.
Please be sure to include correspondence from @lausd.net AND @successfactors.com as an approved sender so that messages aren't accidentally placed into your spam/junk e-mail folder. All notifications regarding this recruitment will be sent via email.
If you have any questions regarding this recruitment, please contact Sofia Montenegro, at sofia.montenegro@lausd.net
For more information about the LAUSD employment assessment process, visit the hiring process section of our website at http://www.lausdjobs.org.
APPLICATION PROCESS
DO YOU NEED TECHNICAL ASSISTANCE WITH THE ON-LINE APPLICATION? Email us at helpmeapply@lausd.net
To find out whether the application deadline has been extended, visit the website at: http://www.lausdjobs.org
The Los Angeles Unified School District intends that all qualified persons shall have equal opportunities for employment and promotion. Reasonable accommodations in completing an application and testing are available to individuals with disabilities. Please call (213) 241-3455 for more information.
ADDITIONAL POSTING INFORMATION
The Los Angeles Unified School District is committed to providing a working and learning environment free from discrimination, harassment, intimidation, abusive conduct, or bullying. The District prohibits discrimination, harassment, intimidation, abusive conduct or bullying based on actual or perceived race or ethnicity, gender/sex (including gender identity, gender expression, pregnancy, childbirth, breastfeeding/lactation status and related medical conditions), sexual orientation, religion, color, national origin (including language use restrictions and possession of a driver’s license issued under Vehicle Code), ancestry, immigration status, physical or mental disability (including clinical depression and bipolar disorder, HIV/AIDS, hepatitis, epilepsy, seizure disorder, diabetes, multiple sclerosis, and heart disease), medical condition (cancer related and genetic characteristics), military and veteran status, marital status, registered domestic partner status, age (40 and above), genetic information, political belief or affiliation (unless union related), a person's association with a person or group with one or more of these actual or perceived characteristics, or any other basis protected by federal, state or local law, ordinance, or regulation in any program or activity it conducts or to which it provides significant assistance. For inquiries or complaints contact our Equal Opportunity Section, (213) 241-7685.
Selection and promotion are based on a competitive employment assessment process. Candidates who pass all parts of the assessment process are placed on a hiring (eligibility) list based on their assessment score. Hiring departments may make job offers to candidates on the top three ranks of the hiring list. Eligibility typically lasts for 12 months. The hiring list resulting from this assessment process may be used to fill open positions in related job classifications.
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