Police Dispatcher
Published Date: Aug 29, 2024
Location: US
Company: Los Angeles Unified School District
SALARY DETAILS
APPLICATION FILING DATES
08/29/2024 - 09/17/2024
INFORMATION ABOUT LAUSD
We are LAUSD. We are at the forefront of innovation in public education, focused on a clear and inspiring vision of the future for all of our students as they venture forward on their journey as lifelong learners. Here, you will have the opportunity to exercise your potential in a role supporting the business of education. Our work directly contributes toward the goal of ensuring that our students graduate ready for the world – ready to thrive in college, career and life. LAUSD is the second largest school district in the nation with an enrollment of nearly 575,000 students. We serve an area totaling 710 square miles, with over 1,190 schools and educational centers, and we employ over 74,000 individuals, making us one of the largest employers in our city.
LAUSD Employees: Please be advised that all LAUSD employees must sign in to the GlobalProtect Virtual Private Network (VPN) in order to submit an application from an external network outside of an LAUSD location. For assistance with installing the GlobalProtect virtual network, please contact Information Technology Services at (213) 443-1300 or (213) 241-5200.
DEPARTMENT OR SCHOOL SITE
The Los Angeles School Police Department (LASPD) was established in August of 1948 to create a safe and tranquil environment for the students, teachers and staff of the Los Angeles Unified School District. The men and women of the LASPD have accepted this duty with an unyielding commitment that has not wavered for over seven decades. The LASPD provides police services to the second largest school district in the nation. The department has operational jurisdiction of 710 square miles, 24 hours a day. The members of this vital department are responsible for the safety of all students and staff of this district.
PLEASE NOTE: As a candidate, you must go through a comprehensive background investigation and medical examination followed by a polygraph and psychological screening. Please read this complete Job Bulletin before you apply for the position.
APPLICANTS THAT ARE HIRED AS POLICE DISPATCHERS MAY BE REQUIRED TO WORK OVERNIGHT SHIFTS, WEEKENDS, and HOLIDAYS.
NOTE: A Police Dispatcher is considered an “essential employee,” meaning they are required to report to work in times of emergencies.
PROJECT
The Los Angeles School Police Department (LASPD) is conducting a search for dedicated and qualified individuals who have the desire to serve as a Police Dispatcher for the nation’s second largest school district. This is an excellent opportunity for an exceptional person who
has an interest in working in the field of law enforcement. LASPD is currently undertaking a recruitment effort to fill vacancies with the highest caliber of candidates. The position will be assigned to work at the District Police Communication Center in Downtown, Los Angeles.
For more information on LASPD please visit the website at www.laspd.com
A Police Dispatcher exercises independent thinking and judgment when receiving and responding to calls and to signals from intrusion and other alarms in schools and offices; initiates, receives, and relays radio messages; and dispatches School Police patrol units.
BENEFITS
Insurance: Paid premiums for your choice of several medical, dental, vision, and life insurance plans.
Retirement: Membership in the California Public Employee Retirement System (CalPERS).
Vacation: Full-time employees earn up to two weeks of paid vacation to start. Three weeks after five years of year-round paid service.
Paid Holidays: Up to 13 days.
JOB DUTIES/RESPONSIBILITIES
A Police Dispatcher receives, monitors, prioritizes, and responds to emergency calls in the District’s Police Communications Center through the operation of the Computer-Aided Dispatching system to dispatch patrol units. Please note that the duties for this position will be performed on-site and in-person.
Some of the typical duties include:
- Operating and monitoring telephone and radio equipment in a communications console to receive and respond to requests for assistance from school police and mobile units regarding criminal activities, suspicious activities, and requesting for police services at District schools and property.
- Monitoring the Security Information Management System (SIMS) located in District schools and offices for intrusion alarm activity; inputting new data; updating existing data; making reports on whether alarms are operating or malfunctioning; and submitting requests for alarm service as needed.
- Answering telephone inquiries, responding to reports of vandalism, break-ins, fires, and suspicious activities.
- Eliciting necessary information regarding routine and emergency situations and rephrasing situations succinctly for computer-aided dispatch calls to police, paramedics, and tow trucks.
- Dispatching police patrol units and contacting other emergency response personnel such as other law enforcement agencies, fire departments, or medical units for support as needed.
- Preparing summaries of information obtained from District and other agency police officers, posting data and maintaining logs of calls, and preparing reports of incidents.
- Retrieving information from various databases including the My Integrated Student Information System (MiSiS), the Justice Data Interface Controller, and the National Crime Information Center to retrieve sensitive student and criminal information.
Note: This class description is not a complete statement of essential functions, responsibilities, or requirements. Entrance requirements are representative of the minimum level of knowledge, skill, and/or abilities. To the extent permitted by law, management retains the discretion to add or change typical duties of a position at any time, as long as such addition or change is reasonably related to existing duties. To view the full class description, please visit the website: https://bit.ly/4dxBEa6
MINIMUM REQUIREMENTS
EDUCATION:
Graduation from high school or evidence of equivalent educational proficiency, preferably supplemented by courses in radio communications from an accredited college or university and data entry courses.
EXPERIENCE:
Six months of paid experience in performing clerical work that included using a keyboard and providing customer service over the phone.
SPECIAL:
Willingness to work a flexible schedule, including any shift and day of the week, holidays, and weekends. Appointment is subject to fingerprinting, a review of conviction record, and a background investigation. A valid California Driver License and the availability of private transportation, or the ability to utilize an alternative method of transportation.
Please Note: All entrance requirements must be met by the end of the filing period in order to move forward with the assessment process.
Note: To verify the education requirement, transcripts, diplomas and/ or certifications must be presented at the time applications are screened. Candidates who have completed college or university coursework at an institution in a country other than the United States, must obtain a complete evaluation of foreign transcripts and degrees. Please be sure to request a DETAILED report. For a list of approved evaluation organizations visit: https://www.lausd.org/Page/787
DESIRABLE QUALIFICATIONS
The ideal candidate for Police Dispatcher will have a working knowledge of:
- Organization, operation, policies, and procedures of the School Police Department Terminology and codes used by police and emergency personnel
- Geographic area and locations of schools and offices within the District
- Organizational hierarchy, key personnel, and respective responsibilities within the District
- Emergency procedures and safety practices implemented by the District
- Federal Communications Commission regulations pertaining to conversations permitted on two-way radio systems
- Characteristics and applicable history of a variety of District intrusion-alarm systems
- Data retrieval from various database systems including the District’s Computer-Aided Dispatching (CAD) system, the Justice Data Interface Controller, the National Crime Information Center, and the LAUSD My Integrated Student Information System
The ideal candidate for Police Dispatcher will have the ability to:
- Use a Computer-Aided Dispatching (CAD) system and Security Information Management System computer terminal for security alarm systems
- Perform multiple tasks, exercise sound judgment, and make quick decisions in emergency situations
- Exercise discretion in the handling of confidential information
- Maintain a high level of production and work at a fast pace
- Memorize and apply police radio codes, police terminology, and school and administrative site geographic locations
- Quickly and accurately extract, summarize, input, and relay pertinent information and make concise log entries in law enforcement and telecommunications databases
- Read plot plans Communicate effectively and concisely, both orally and in writing
- Deal tactfully with District employees and the public over the phone
- Maintain effective relations with District personnel and representatives of public agencies
- Perform clerical work Operate a computer
- Remain calm under pressure and in stressful situations
EMPLOYMENT SELECTION PROCESS
The position of Police Dispatcher (Public Safety Dispatcher) is in accordance with POST Commission Regulation 1959.
The selection process may consist of one or more of the following: a Preliminary Background, written test, technical project, and/or an interview. Those who are successful on all parts will then undergo a comprehensive background investigation, a medical examination, a polygraph examination, and a psychological examination. Application materials (your candidate profile, resume and supplemental questionnaire) will be evaluated in relation to the background, experience, and competencies identified for successful performance in this job. For this reason, it is highly recommended that your application materials clearly show all of your relevant background and specialized skills, knowledge, and abilities.
For more information about the LAUSD employment assessment process, visit the ‘Our Hiring Process’ section of our website at https://careers.lausd.org/pc
APPLICATION PROCESS
IMPORTANT NOTE: Once you submit your application, you should receive an email message confirming that you successfully submitted your application. If you DO NOT receive this message on the same day you apply, it is likely that you did not submit your application. For assistance with your application Please email us at helpmeapply@lausd.net. To apply, click the Apply button at the bottom left corner of this page and log into the application management system; then, (1) click on the education and experience tabs and complete the requested information; (2) click on the Questionnaires tab and complete the questionnaires; and (3) submit your application by clicking on the Submit Application button in the last tab of the application wizard to complete the process.
DO YOU NEED TECHNICAL ASSISTANCE WITH THE ON-LINE APPLICATION?
Please call 213-241-3455, weekdays 8:00AM-4:30PM or email us at helpmeapply@lausd.net. To find out whether the application deadline has been extended, visit the website at: https://careers.lausd.org/pc . The Los Angeles Unified School District intends that all qualified persons shall have equal opportunities for employment and promotion.
Please call (213) 241-3455 for more information. Reasonable accommodations in completing an application and testing are available to individuals with disabilities. Please call (213) 241-3455 for more information.
Please be sure to include correspondence from @lausd.net as an approved sender so that messages aren't accidentally placed into your spam/junk e-mail folder.
ADDITIONAL POSTING INFORMATION
The Los Angeles Unified School District is committed to providing a working and learning environment free from discrimination, harassment, intimidation, abusive conduct, or bullying. The District prohibits discrimination, harassment, intimidation, abusive conduct or bullying based on actual or perceived race or ethnicity, gender/sex (including gender identity, gender expression, pregnancy, childbirth, breastfeeding/lactation status and related medical conditions), sexual orientation, religion, color, national origin (including language use restrictions and possession of a driver’s license issued under Vehicle Code), ancestry, immigration status, physical or mental disability (including clinical depression and bipolar disorder, HIV/AIDS, hepatitis, epilepsy, seizure disorder, diabetes, multiple sclerosis, and heart disease), medical condition (cancer related and genetic characteristics), military and veteran status, marital status, registered domestic partner status, age (40 and above), genetic information, political belief or affiliation (unless union related), a person's association with a person or group with one or more of these actual or perceived characteristics, or any other basis protected by federal, state or local law, ordinance, or regulation in any program or activity it conducts or to which it provides significant assistance. For inquiries or complaints contact our Equal Opportunity Section, (213) 241-7685.
Selection and promotion are based on a competitive employment assessment process. Candidates who pass all parts of the assessment process are placed on a hiring (eligibility) list based on their assessment score. Hiring departments may make job offers to candidates on the top three ranks of the hiring list. Eligibility typically lasts for 12 months. The hiring list resulting from this assessment process may be used to fill open positions in related job classifications
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